An audience acquisition engine for organizers & promoters

Your last event sold out. Now name ten people who were there.

A thousand people came, paid, and went home strangers. Hibilet sells the tickets, works the door, settles the money, and keeps the record of how every one of them decided.

One. Describe the eventName, room, capacity, price, in one sentence. Back comes a draft sale with its tickets and its page built.
Two. Connect your payment providerThe account you already have. The charge lands on your account, under your name.
Three. PublishOne switch turns the draft into selling, on your own domain.

Speak to your audience, get the correct answers.

Ask in your own words. It runs one of your reports and prints the query it used underneath.

No number comes from the model. It picks the report; the query produces the figures. A sentence carrying a number that is not in them is thrown away.
Same queries as the Reports screen, same permissions. A figure in the chat is that report run again, not a second opinion.
Every answer keeps its evidence. Each figure is stored with the query behind it, so you can run it yourself.
Consent is a column, not a policy. Anyone who never opted in is out before the count, so the number you see is the number you may contact.

Ask where are people dropping off

1,867

baskets opened in the window

41%

of them put down and not picked up again

€9,048

sitting in the ones still open

The steps behind that figure funnel · 7 days

Opened a basket	1,867	—
Held stock	1,604	−14.1%
Reached payment	1,180	−26.4%
Bought	1,102	−6.6%

Read from: the funnel report, this sale, last seven days, counting baskets. The people report counts the same window and disagrees in your favour.

An illustration, not one of your nights. The reports are a closed set — takings, methods, funnel, performance, audience, origins, timing, losses, pace, products, pulse, live — and a question outside it gets that list, not a guess.

Five views of one night, and they reconcile.

Attendees, missing baskets, doors, settlement, last year. Five counts of the same rows, and they agree.

Friday 14 March · Maassilo, Rotterdam · 948 of 1,000 · every ticket on a paid basket, newest purchase first
Who	Items	Total	Paid with	Gender	Time to buy
Elif Kaya	2 × Advance	€64.00	Apple Pay	F	52s
Jan Okonkwo	1 × Early bird, + cloakroom	€29.50	Visa	M	2m 32s
Marta Lindqvist	4 × Advance	€128.00	iDEAL	F	1m 04s
Sam Vermeulen	1 × Final release	€38.00	Mastercard	Not stated	3m 18s
Selin Demir	Table T3, party of 6	€950.00	Bancontact	F	6m 41s
Guest list, 48 admits	Comp	€0.00	—	—	—

Asked once, only if you turn it on. The door sees an age, never a birthday. One search box takes a name, a code, an address or an order id.

Last seven days · counted as people, not sessions
Who	Worth	Where the last attempt stopped	Attempts	Since first
Tomas Bakker	€64.00	at payment, twice, then gave up	3	2d 4h
Guest, not signed in	€38.00	at the questions	1	18h
Lena Moreau	€950.00	at the table deposit	2	9d
Karim Haddad	€128.00	card declined, never retried	4	31h
Selin Demir	€0.00	abandoned €109.80, came back and paid it	2	1h 12m
312 people, still deciding	€9,048.00	largest attempt each, not the sum of their tries	1.8 avg	—

Counted per person, not per session. A basket later paid for is nothing lost, and the same tickets put down twice is one sale missed, not two.

Door log · three entrances · one signed code per ticket, not per order
Entrance	Tickets in	Busiest minute	Stopped	What the screen said
Door A, main	612	20:14, 38 in the minute	3	Already in. Same square, second scan: one ticket both times.
Door B, side	244	20:31, 21 in the minute	0	Opened at 20:05 to clear the queue on A
Door C, guest	92	19:58, 9 in the minute	2	Not on the list. Added by the promoter from her phone.
Party of four, one arriving	1 of 4	21:06	0	Ticket 3 of 4 admitted. The other three still expected.
Re‑entry, all doors	118	22:40	0	Re-scans, not new people
In the room at 23:40	948	—	5	Reconciles to the settlement, to the ticket

One code per ticket, not per order, so a party can arrive separately. The last characters are a signature: a photographed square gives away nothing but itself.

Settlement · a plain sum over the ledger
Line	Sold	Sales	Net
Admissions, three tiers	878	€27,112.00	€26,728.00
Guest list, comped	48	€0.00	€0.00
Tables, on a minimum spend	5	€7,500.00	€7,500.00
Add‑ons and cloakroom	—	€2,140.00	€2,140.00
Your payment provider, 612 card payments	—	—	−€698.52
Settles to your own balance	931	€36,752.00	€35,669.48

€384 of coupons is already off the admissions net. Your provider's rate is charged on your own account and is between the two of you.

Same room, same month, one year apart · second year on Hibilet
Measure	This night	A year ago	Change
Tickets sold	948	806	+17.6%
Buyers who had been before	407	121	+236%
Baskets abandoned, then paid for	118	0	+118
Revenue per buyer	€38.94	€31.60	+23.2%
Sold before on‑sale day two	64%	35%	+29 pts

Every comparison names what it is against. Durations are medians, not averages. Nothing recorded is a gap; measured as nothing is a zero.

From noise to order

1,000 people · outside · queueing for the door

A thousand people came to your event last night.

Try naming 10 of them: to your ticketing provider they are just rows of data.

To Hibilet, they are your audience. Segmented, well-known.

Which is how the next crowd gets bigger.

Not a list you rent. A record you can query.

From noise to order.

A thousand people came to your event last night. Try naming ten of them: to your ticketing provider they are rows with an id on them. Here each one carries everything they did before they paid: the visits, the baskets they filled and put down, the two attempts that failed on the card and the third that went through. Nothing bought from anywhere. It is the record of your own selling, kept because we were the ones taking the money. Not a list you rent. A record you can query.

One year with Hibilet

~€600,000

straight into the operator's own account, with their own payment provider. We never held a cent of it, and every buyer behind it stayed in their database.

Settled per month. August is the festival.

Reservations taken: ~24,000
Baskets put down and not picked up: ~41.3%
Bought again within the year: ~15.4%
Left over after reconciling the books: €0.00

One operator, twelve months, rounded. Not a platform average and not a forecast.

The terms you are on now

The buyer list is the platform’s. You get an event report, not an address.
Your audience is remarketed to — by them, for somebody else’s show.
The checkout is in their name, so the buyer becomes their customer.
The money lands in their account and leaves it on their schedule.
Export is a support ticket, and what arrives has the addresses stripped.
Leave, and you start your audience again from nothing.

What you are on here

Every buyer lands in your own database, named, with consent and history
Nobody is remarketed to: there is no other promoter for us to sell them to
Your domain, your branding, your business on the buyer’s statement
The charge is created on your own payment account, on your own payout schedule
Customers, orders, consent and purchase history export whenever you ask
Leave, and the list leaves with you

The money is yours.
The record is yours.
Neither is leverage.

Your list leaves the day you do.

Customers, orders, consent state and full purchase history export on request, in formats that load somewhere else. A list you cannot take with you was never an asset. It was a subscription.

Your money never passes through us.

The charge is created on your own account with your own payment provider, the money lands in your balance, and our fee comes out of it. We are not in the flow of funds, we hold no float, and there is no credential of yours anywhere in this system. Your payout schedule is a setting on your account, not a favour from us.

Your name is the one on the checkout.

The storefront runs on your domain, in your branding, with your business named as the seller, which in much of Europe is law rather than a nicety. It is a custom element behind a shadow root, so neither stylesheet can break the other. Nobody buying a ticket to your night needs to learn our name.

Every figure has a query behind it.

Each finding is a sentence with a named query under it and a floor below which it says nothing at all. An alert opens onto its consequence: what it cost, whether it is still happening, and the rows behind it. A sentence a query cannot justify will eventually be wrong.

Two plans. Shortcut or highway.

Hibilet Instant

Per paid ticketone flat fee, quoted in writing before you sell anything

Guest-list admissions cost nothing. Comps inside a paid event carry no fee. We do not run free or RSVP-only events.
No monthly fee, no listing fee, no contract. Card sales carry your payment provider's own rate, which is between the two of you.
Everything is included. Tickets and per-ticket codes, doors and scanning, the baskets that were left, extras and tables, refunds, settlement, every report, and the question box over all of it.
Live in under an hour. Describe your event, connect your payment provider, publish.

Talk to us about Instant

Hibilet Pro

Volume ratesagreed for a season, in place of the per-ticket fee

Rates that drop as the numbers climb. For festivals and venue groups doing real volume across a season.
Seat maps. Draw the room once, reuse it all season. Seats are assigned, printed on the right ticket and reported on today.
Run it as your own platform. A tenant with its own name, logo, sender identity and staff. What an agency licenses, rather than what a reseller rents.
A named person. Who answers the phone on a show night, not a ticket queue.

Email us about Pro

Both start with a conversation. Ask and you get a number the same day, in writing.

One buyer, four visits in a year

75% less to bring the same room back the next time, once the address is yours.

On a regular platform

€120.00

€30.00 of ads to find one ticket buyer, then €90.00 more to sell that same buyer the next three.

On Hibilet

€30.00

The same €30.00 to find them once. The next three go to an address you already hold.

€90.00 of that €120 stays with you.Three euros in every four that used to go back into the auction.

Run it on your own numbers

Acquisition band €25–40: LocaliQ 2026 Search Advertising Benchmarks (Arts & Entertainment, $1.63 a click at 5.91% conversion, $27.58 a sale) and Triple Whale 2025 (median Meta CPA $38.17). Return rate 25–35%: Nevent, on European festival retention. €30 is a round number inside the band. We do not acquire anybody: the promoter buys the ads.

Your next crowd is already standing in your last one.

Describe your next event. Send last year's export with it and you get your repeat buyers back, in your numbers.